Ace 4 Terms & Conditions — Please Read Before Use

1 General Terms & Conditions

By using the ace 4 website and mobile application, you confirm that you have read and agreed to these Terms & Conditions in full. These Terms serve as a legally binding agreement between ace 4 and its users.

To use ace 4's services, you must:

• Be at least 18 years of age.
• You must register using accurate and truthful information.
• You must comply with all ace 4 policies and guidelines.
• You may only participate if online gaming is not legally prohibited in your country.

Ace 4 reserves the right to close any account at any time, with or without cause. However, if an account is closed through no fault of the user, any legitimate funds in that account will be returned through the appropriate process.

2 Account Registration & Verification

You must provide accurate personal information when creating an account on ace 4. Opening an account with false information constitutes a breach of terms and may result in account termination.

Single Account Policy

Each user may hold only one account on ace 4. Creating multiple accounts is strictly prohibited. If more than one member of the same household wishes to use ace 4, they should contact our support team in advance.

KYC Verification Process

Ace 4 verifies user identities for security and legal compliance. The following documents may be requested for verification:

• A scanned copy of your National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• A screenshot of your payment method (to verify your bKash/Nagad/Rocket number).

Account Security

Keep your ace 4 account password and login credentials strictly confidential. You are solely responsible for all activity on your account. Allowing anyone else to use your account is a violation of our terms.

3 Deposit & Withdrawal Policy

All rules regarding deposits and withdrawals on ace 4 are detailed below. ace 4 accepts popular mobile banking services available in Bangladesh.

Deposit Terms

• The minimum deposit amount is set by ace 4 and is subject to change.
• Only deposits from a mobile number or bank account registered in your own name are accepted.
• Ace 4 reserves the right to return deposits made through third parties.
• Deposits are typically credited instantly. If you experience any issues, please contact support.

Withdrawal Terms & Conditions

• KYC verification must be completed before you can make a withdrawal.
• The payment method used for withdrawals must match the method used for deposits.
• Bonus funds can only be withdrawn after meeting the required wagering requirements.
• Ace 4 reserves the right to hold suspicious withdrawals, which may require additional verification.

4 Bonus & Promotion Terms

Ace 4's bonus and promotion offers are designed to provide added value to users. However, each bonus comes with specific terms and conditions that must be followed.

Welcome Bonus

Ace 4's welcome bonus is available to new members only and applies to the first deposit. This bonus is not cash — it is playing credit. Wagering requirements must be met before bonus funds can be withdrawn.

General Bonus Policy

• Each user may claim a specific bonus only once.
• Bonuses must be used before they expire.
• Bonus funds cannot be transferred to another account.
• Ace 4 may modify, suspend, or cancel any bonus offer at any time.
• If a breach of bonus terms is established, ace 4 reserves the right to void the bonus and any associated winnings.

5 Betting Rules

The following rules must be followed when placing bets on ace 4. In the event of a violation, ace 4 reserves the right to cancel bets or void winnings.

Bet Acceptance

• A bet on ace 4 is not valid until it has been confirmed.
• Ace 4 may cancel bets placed due to a technical error.
• Ace 4 reserves the right to void any bet accepted at incorrect odds.
• Bets placed based on match-fixing or insider information will be considered void.

Maximum Winnings Limit

Ace 4 sets maximum payout limits for each game and betting market. These limits are detailed in ace 4's game rules. No single bet will be paid out beyond the specified limit.

Reasons for Bet Cancellation

• If an event is cancelled or postponed.
• If incorrect odds are displayed due to a technical error.
• If a violation of ace 4's policies is proven.

6 Responsible Gaming

Ace 4 believes gaming is for entertainment, not addiction. We encourage all our members to play responsibly.

Limit-Setting Options

On ace 4, you can set the following yourself:

• Deposit Limit: Maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Maximum loss amount permitted within a specified period.
• Session Limit: Set a limit on how long you play in a single session.
• Temporary Break: Temporarily suspending the account for a defined period.

Ace 4 is committed to protecting minors at all times. Parents and guardians are encouraged to use parental control software to prevent children from accessing ace 4.

7 Privacy & Data Security

Ace 4 places the highest importance on the security of your personal information. Our detailed Privacy Policy Privacy Policy Available on the page.

Data Collection & Use

Ace 4 uses the information provided at registration to:

• To manage your account and ensure its security.
• To comply with legal and regulatory obligations.
• To inform you about relevant offers and promotions.
• To analyse and improve the quality of our services.

Data Protection

Ace 4 uses industry-leading SSL encryption technology. Your financial information is kept fully secure and is never shared with any unauthorized third party.

8 Account Suspension & Closure

Ace 4 may suspend or permanently close a user's account under the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• Registering with false or incorrect information.
• If multiple accounts are found.
• If bonus abuse or fraudulent activity is proven.
• If money laundering is suspected.
• At the user's own request.

9 Dispute Resolution

In the event of a dispute between ace 4 and a user, the first step is to contact ace 4's customer support team. Most issues can be resolved through direct communication.

Complaint Submission Process

1. Contact ace 4 via live chat or send us a support email.
2. Please include full details of your complaint, supporting evidence, and relevant dates.
3. Ace 4 typically responds to complaints within 72 hours.
4. If you are dissatisfied with ace 4's decision, you may have the option to resolve the dispute through an independent third party.

Records from ace 4's technical systems will be considered final evidence in any dispute.

10 Right to Amend Terms

Ace 4 reserves the right to amend these Terms & Conditions at any time. For significant changes, ace 4 will endeavour to notify users in advance via email or in-app notification.

Updated terms take effect from the date they are published on ace 4. Continued use of ace 4 after publication constitutes your acceptance of the revised terms.

These Terms & Conditions apply to all ace 4 services, promotions, games, and activities. Thank you for being part of ace 4.