Committed to Data Protection

Ace 4's Privacy Policy — Your data is completely safe with us

Everything about how your data is used on the ace 4 platform — where it goes and how it's protected — is clearly laid out here. We believe transparency is the best policy.

Last Updated: January 2026
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How ace 4 Protects your privacy

Strong Encryption

Ace 4 employs industry-leading256-bit SSL encryption. Every transaction and piece of personal data you share is stored in fully encrypted form.

Personal Data Security

Ace 4 never sells or shares your name, address, phone number, or financial information with any third party. Your data belongs to you alone.

Secure Data Storage

Ace 4's servers operate under internationally recognized security standards. Data is backed up regularly and all unauthorized access is fully blocked.

Cookie Controls

Ace 4 uses cookies solely to improve service quality. You can change your cookie settings at any time.

Consent-Based Data Use

Ace 4 never uses your data without your consent. For promotional communications, your permission is obtained and you may opt out at any time.

Regular Security Audits

Ace 4's systems are regularly audited by independent third-party security experts to keep your data protected at all times.

1. Introduction & Scope

Ace 4 (ace4.ws) is one of Bangladesh's leading online gaming and betting platforms. We are fully committed to protecting the privacy of our users. This Privacy Policy applies to the ace 4 website, mobile application, and all associated services.

By using ace 4's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using ace 4's services. For any questions, feel free to reach out to our support team.

In brief: ace 4 uses your data solely to deliver and improve its services. Nothing is shared without your consent.

In this policy, "we" and "our" refer to ace 4, while "you" and "your" refer to current or prospective users of ace 4.

2. What Information ace 4 Collects

Ace 4 collects information through a variety of methods. Below is a detailed breakdown of the types of data collected and their sources:

Directly provided information

When you register with ace 4 or update your profile, the following information is collected:

  • Full name and date of birth (for age verification).
  • Email address and mobile number.
  • Current address.
  • National ID or passport number (for KYC verification).
  • Payment method details (bKash/Nagad/Rocket number).

Automatically collected information

Certain information is automatically collected while you use ace 4:

Data Type Purpose Collection Method
IP Address Security & Fraud Prevention Automatic
Device information To ensure consistency of service Automatic
Browsing Activity Service Quality Improvement Cookies & Log Files
Transaction history Account management & legal compliance Platform Data
Gaming Activity Personalized experience Platform Data

3. Purpose of Data Use

Ace 4 uses collected data only for the purposes listed below and for no other purpose.

Service operations

  • Creating, managing, and maintaining your ace 4 account.
  • Processing deposits, withdrawals, and other financial transactions.
  • Operating betting, gaming, and lottery services.
  • Providing customer support and resolving issues.

Security & legal compliance

  • Identity verification (KYC) and age confirmation.
  • Compliance with Anti-Money Laundering (AML) policy.
  • Detecting fraud and fraudulent activity.
  • Meeting legal and regulatory authority requirements.

Service Improvement & Personalisation

  • Improving the experience on ace 4's website and app.
  • Recommending games and promotions tailored to your preferences.
  • Testing new features and services.

Communications (with consent only)

  • Keeping you updated on new offers and promotions from ace 4.
  • Important account updates and security alerts.
  • Service Change Notification.

You can unsubscribe from ace 4 promotional emails or messages at any time. However, account and security-related communications cannot be opted out of.

4. Data Sharing Policy

Ace 4 never sells your personal data. However, limited data may be shared in certain specific situations, as detailed below:

Service Provider Partners

Certain trusted third parties assist in running ace 4's services — including payment gateways, IT security firms, and customer support software providers. These partners receive only the data required for their specific role and are contractually bound to comply with ace 4's privacy policy.

Legal obligations

Ace 4 may be required to disclose information in response to court orders, government directives, or legal obligations. In such cases, ace 4 always discloses only the minimum information necessary.

What We Never Do

  • Selling data to advertisers.
  • Sharing data with unnecessary third parties.
  • Disclosing personal information without your consent.
  • Misusing data for ace 4's commercial interests.

5. Cookies & Tracking Technologies

Cookies and similar technologies are used on the ace 4 website and app. Cookies are small data files stored in your browser.

Cookies We Use

  • Essential Cookies: Staying logged in and managing your session — these are essential for ace 4 to function.
  • Functional cookies: Remembers your preferences, such as language or theme settings.
  • Analytics cookies: To understand which parts of ace 4 are used most.

Cookie Controls

You can delete or block cookies through your browser settings. Please note, however, that blocking certain cookies may affect the functionality of some ace 4 features. Disabling essential cookies may cause issues with login and other core services.

Important: ace 4 never uses tracking advertising cookies. Our cookies are used solely to improve ace 4's own services.

6. Data Retention Period

How long ace 4 retains your information depends on the type of data and applicable legal requirements.

Data Type Retention Period Reason
Account information 5years after account closure Legal obligations
Financial Transaction Records 7 years Financial regulatory rules
KYC documents 5 years AML Regulations
Gaming Activity Log 2 Years Dispute resolution
Cookie data Up to 1 Year Service quality analysis

Once the retention period expires, ace 4 securely deletes your data or anonymizes it in a way that makes identification impossible.

7. Your Rights

As an ace 4 user, you have several important rights regarding your own data:

Right to Access

You can request to know what information ace 4 holds about you.

Right to Data Correction

You can request ace 4 to correct any inaccurate or outdated information.

Right to Erasure

In certain circumstances, you may request the deletion of your data.

Data Portability

You may request a copy of your own data.

Right to Restrict Processing

You may object to certain types of data use.

Right to withdraw consent

You may withdraw any previously given consent at any time.

To exercise any of these rights, send an email to ace 4's support team. ace 4 typically responds to such requests within 30 days. Please note that certain data may be legally required to be retained and cannot be deleted.

8. Child & Minor Protection Policy

Ace 4 enforces a strict policy to protect minors (under 18). ace 4's services are intended exclusively for adults.

  • Ace 4 does not knowingly collect or store personal data from minors.
  • Age is verified at the time of registration and confirmed in the future through KYC.
  • If ace 4 becomes aware that a minor's data has been collected, the account is immediately closed and the data deleted.
  • If a parent or guardian discovers that their child has registered on ace 4, please contact ace 4 support immediately.

Parents are advised to use parental control software on their devices to prevent minors in the household from accessing ace 4.

9. Data Security Measures

Ace 4 employs industry-leading technology and practices to keep your data secure. Security is ensured at both the technical and operational levels.

Technical Security

  • 256-bit SSL/TLS encryption on all data transmissions.
  • Data stored on our servers is also kept in encrypted form.
  • Two-factor authentication (2FA) is available.
  • Systems to detect and prevent unauthorized access (IDS/IPS).
  • Regular security patches and updates.

Operational security

  • Ace 4 staff can only access the information required to perform their specific job responsibilities.
  • All data access activities are logged and monitored.
  • Regular security training and awareness programs.
  • Annual third-party security audits.

In the Event of a Data Breach: In the event of a data breach, ace 4 will promptly notify affected users as required by law and take all necessary protective measures.

10. Privacy Policy Changes

Ace 4 may update this Privacy Policy as needed. Any changes will be published on this page and the "Last Updated" date will be revised accordingly.

For significant changes, ace 4 will endeavour to notify users in advance via email or in-app notification. Continued use of ace 4 after the updated policy takes effect will be considered acceptance of the revised terms.

We recommend visiting this page regularly to stay up to date with ace 4's data protection policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact ace 4:

  • Email: support@ace4.ws
  • Live Chat: Via the ace 4 website and app, 24/7.
  • Support Page: FAQ Find answers to common questions on this page.

Ace 4 typically responds to privacy-related requests within 48 hours. Complex cases may take a little longer, but ace 4 will always keep you informed throughout the process.

Rest assured while using ace 4 — we are always vigilant about keeping your data safe.

Play with Peace of Mind on ace 4 — Your Data Is Protected

Your data is fully protected under ace 4's robust privacy policy and security measures. Register now and enjoy a safe entertainment experience.

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